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# How can I replace an existing meter?

If you have replaced a meter, you will need to update cThings Cloud to ensure data continues to load.

||| **Important:** Ensure that both the new and old device serial numbers are correct before proceeding. Replacing the wrong device may result in data inconsistencies or loss of data.

## Replacing an existing device

##### Navigate to the new device

* Navigate to the new device page and open the **Device** dropdown menu in the top-right corner.
* Select **Move** from the list.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/a/7/66a70a6ed8fbb400/screenshot-2025-07-03-at-11200_8oo4fj.png)

##### Select the asset of the device to be replaced

* Search for the asset where the original (old) meter is currently installed.
* Select the asset to which to move the new Device

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/a/7/66a70a6ed8fbb400/screenshot-2025-07-03-at-11085_17dlhfc.png)

##### Select the service point to move the device to

* Identify the device to be replaced.
* Click on the device.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/a/7/66a70a6ed8fbb400/screenshot-2025-07-03-at-11101_iclrgm.png)

##### Replacing the device

* Click on **Replace Device **to replace the old device with the new device

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/a/7/66a70a6ed8fbb400/screenshot-2025-07-03-at-11104_19p70mq.png)
|| Swap Device will move the new meter to the location of the old meter and the old meter to the location of the new meter

##### Select the replacement date

* Choose the date the physical replacement occurred on-site.
* This ensures the timeline of data collection remains consistent.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/a/7/66a70a6ed8fbb400/screenshot-2025-07-03-at-11110_glwcla.png)

##### Confirming the replacement

* Click **Replace Device** to save and apply the device replacement.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/a/7/66a70a6ed8fbb400/screenshot-2025-07-03-at-11111_104fun9.png)

##### Ensure the replacement has taken place

* After the update, both devices will appear under the same asset
* The **new device** will be marked as **active**.
* The **old device** will be shown as **deactivated**.
* Historical data for the deactivated device remains accessible in the platform.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/a/7/66a70a6ed8fbb400/screenshot-2025-07-03-at-11160_svl7ja.png =1286xauto)

||| The old meter’s historical data will remain accessible under the old (deactivated) device. It cannot be transferred to the new (active) meter.