Why can’t I see the live chat icon?
If you can't see the live chat icon on our cThings Cloud, it's most likely because you haven't accepted the cookies required to enable the chat feature. In this article, we'll explain how to accept cookies and get the live chat working.
Cookies are small pieces of data stored on your device by websites. They are used to enhance your browsing experience, remember your preferences, and enable certain features, such as live chat.
To see the live chat icon, you'll need to ensure that you've accepted the cookies on our website. Here's how you can do that:
Look for the Cookie Consent Banner
When you first visit our website, you should see a banner at the bottom of the screen asking for your consent to use cookies.
Click "I'm OK with additional cookies"
Click the "I'm OK with additional cookies" button on the banner. This will allow the live chat feature to appear.
- If you accidentally closed the banner, you can always access the cookie settings by refreshing the page or going to the website’s privacy settings.
Check the Bottom of the Screen
After accepting the cookies, the live chat icon should appear in the bottom-right corner of the screen. If it’s still not visible, try refreshing the page.
The live chat feature relies on cookies to store session data and preferences. If cookies are not accepted, the chat icon may be hidden or disabled. Accepting cookies ensures that the system recognises you and enables the live chat functionality.
If you can’t see the live chat icon, it’s most likely because you haven’t accepted cookies. Just follow the steps above to accept cookies, and the live chat icon should appear on the page. If you continue to have issues, feel free to contact us for further support.
We hope this helps! Let us know if you need any more assistance.
What Are Cookies?
Cookies are small pieces of data stored on your device by websites. They are used to enhance your browsing experience, remember your preferences, and enable certain features, such as live chat.
How to Accept Cookies
To see the live chat icon, you'll need to ensure that you've accepted the cookies on our website. Here's how you can do that:
Look for the Cookie Consent Banner
When you first visit our website, you should see a banner at the bottom of the screen asking for your consent to use cookies.
Click "I'm OK with additional cookies"
Click the "I'm OK with additional cookies" button on the banner. This will allow the live chat feature to appear.
- If you accidentally closed the banner, you can always access the cookie settings by refreshing the page or going to the website’s privacy settings.
Check the Bottom of the Screen
After accepting the cookies, the live chat icon should appear in the bottom-right corner of the screen. If it’s still not visible, try refreshing the page.
Why Are Cookies Important for Live Chat?
The live chat feature relies on cookies to store session data and preferences. If cookies are not accepted, the chat icon may be hidden or disabled. Accepting cookies ensures that the system recognises you and enables the live chat functionality.
Conclusion
If you can’t see the live chat icon, it’s most likely because you haven’t accepted cookies. Just follow the steps above to accept cookies, and the live chat icon should appear on the page. If you continue to have issues, feel free to contact us for further support.
We hope this helps! Let us know if you need any more assistance.
Updated on: 17/01/2025
Thank you!