General

• How do I update the data Interval of a device?

  The Data Interval specifies how often a device is expected to send data. This is used to determine how to automatically aggregate the data on graphs. For example, if a device is expected to send 30-minute data, setting the Data Interval to 30 minutes will ensure data is aggregated 30-minutely on graphs wherever possible. If a device only sends data daily it would not make sense to aggregate the data 30-minutely; instead, showing data aggregated daily would make more sense.Few readers

• How do I move an Asset?

  An asset and all child assets, devices and network nodes can be moved around the hierarchy in cThings Cloud or using the cThings Cloud API. To move an asset around the hierarchy in cThings Cloud: Navigate to the Asset Go to the Asset menu and select Move Select a new Parent Asset for the Asset to be moved Moving an Asset in cThings Cloud (https://storage.crisp.chat/users/helpdesk/website/66a70a6ed8fbb400/moving-an-asset-in-ctFew readers

• How do I create an API user and API key?

  You can create an API user in cThings Cloud to programmatically access your devices and data via the cThings Cloud API. You can create API keys once the API user is created. Creating an API user in cThings Cloud Navigate to Users Click New User Select API User Enter a Name and Organisation for your API user Select a Role for your API user; this will determine what API endpoints the API user can access Select an Asset that your API user can access (more assetsFew readers

• How do I view data for a device?

  If you need to access historical data for a device in cThings Cloud, you can easily view it by selecting a specific date range. Follow these steps to view and analyse the data for your device. Steps to view data for a device Navigate to the device page Click on the Data tab Select a start date from the Start Date dropdown Select an end date from the End Date dropdown Viewing device data on a graph (https://storage.crisp.chat/users/helpdesk/website/66a70a6ed8fbb400Few readers

• Why can’t I see the live chat icon?

  If you can't see the live chat icon on our cThings Cloud, it's most likely because you haven't accepted the cookies required to enable the chat feature. In this article, we'll explain how to accept cookies and get the live chat working. What Are Cookies? Cookies are small pieces of data stored on your device by websites. They are used to enhance your browsing experience, remember your preferences, and enable certain features, such as live chat. How to Accept Cookies To see the live chaFew readers

• How do I create a new user?

  Creating a new user in cThings Cloud is a straightforward process. Follow the steps below to add a new user to your account. Steps to Create a New User Access the Users Page Navigate to the Users page in cThings Cloud by clicking users from the menu on the left-hand side. Click the New User button in the top-right corner. This opens the user creation process in a modal window. Click the new user buttFew readers

• How do I create a new device

  Creating a new device in cThings Cloud allows you to manage and monitor devices seamlessly. This guide will walk you through the process step-by-step, ensuring your device is set up correctly. Steps to Create a New Device Access the Devices Page Navigate to the Devices page in cThings Cloud by clicking Devices from the menu on the left-hand side. Click the *Few readers

• Ho do I use Alerts

  Alerts in cThings Cloud notify you about specific events or changes related to your devices. You can enhance your alerts by adding conditions, schedules, and notifications, ensuring you're informed when the right circumstances occur. This guide will walk you through the steps to create an alert and customise it with conditions, schedules, and notifications. Steps to Create a New Alert Creating a new alert in cThings Cloud is quick and straightforward. The process allows you to define when aFew readers

• How do I create a new Asset

  An asset is a key part of the hierarchy in cThings Cloud. It helps you stay organised by allowing you to group devices under an asset. This guide will walk you through the process of creating a new asset. Steps to Create a New Asset Access the Hierarchy Page Navigate to the Hierarchy page in cThings Cloud by clicking Hierarchy from the menu on the left-hand side. Click the New Asset button in the top-right corner. This will open the asset creation process in a modFew readers

• How do I change the default graph for a device?

  Customising the default graph for a device allows you to tailor the displayed data to better suit your needs. Whether you want to focus on specific values or adjust the visualisation, this article will guide you through the steps to change the default graph quickly and easily. Steps to change the default graph for a device Navigate to the device page Click on the Data tab Click on the Edit Graph button on the right-hand side of the graph Changing the default graph by cliFew readers

cThings Cloud API

• How do I use the cThings Cloud API?

  The cThings Cloud API provides programmatic access to functionality and data available via cThings Cloud. The cThings Cloud API is a REST API that exchanges JSON data and is protected by OAuth2. This article outlines how to request an access token from the cThings AuthServer; how to use this token to make a request to the cThings Cloud API; and provides a list of available endpoints. Security Your credentials To request an access token from the cThings AuthServer you will need a usernamSome readers

Webhooks and Integrations

• How do I create a webhook?

  What are webhooks? Webhooks allow you to subscribe to data events for a device in cThings Cloud. Every time data is received for a device, a HTTP request is made to an endpoint defined by you. This endpoint must be secure (HTTPS) and handle the transmitted data as specified below. Your webhook endpoint should look similar to the following example. https://webhooks-events.cthings.cloud The following HTTP methods are supported: DELETE GET PATCH POST PUT Creating a webhookFew readers

Advanced Customisation

• How do I use a custom domain (URL) with cThings Cloud?

  Pointing your custom domain to cThings Cloud Create a CNAME record for your custom domain using the DNS tools provided by your DNS provider. The value of your CNAME record should point to our load balancer as detailed below.Few readers

Troubleshooting

• What should I do if my webhooks aren't working?

  What are webhooks Webhooks can be used to automatically forward data to a HTTP destination of your choice whenever data is received in cThings Cloud. This can be useful to integrate a third-party application with a direct feed of data from your devices. Why is my webhook not triggering? Webhooks will only trigger for active devices. If you device is inactive, your webhook will not trigger. Testing webhooks You can test webhooks directly from a device in cThings Cloud. Navigate toFew readers